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Samsung s20 ultra order

Mike197928
Explorer

‎20-05-2020 11:23 PM

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

0 Helpful
2,739 REPLIES 2,739
77cats
Established Contributor
Established Contributor
In response to rhiang1984

‎14-04-2020 11:08 AM

When the size looks correct, you can test the speed, especially the writing speed. It shows quickly if the stats are correct or too low. 

 

 

I hope to receive the galaxy buds soon cause I don't like the AKG (don't hold too well when working) and I can used my old earphones because the oneplus USB-C adapter doesn't work with Samsung. 

0 Helpful
rhiang1984
Established Contributor
Established Contributor
In response to ChrisLUFC

‎14-04-2020 11:13 AM

@ChrisLUFC 

 

That is what I am hoping to get when I sort out the other ones as definitely will get a refund, depending on how quick it will return to my PayPal account.

0 Helpful
rhiang1984
Established Contributor
Established Contributor
In response to rhiang1984

‎14-04-2020 11:16 AM

@Dave1458

 

Have you got your phone yet?

Dave1458
Established Contributor
Established Contributor
In response to rhiang1984

‎14-04-2020 11:19 AM

@rhiang1984 20 minutes away, so soon 👍🏽👍🏽

0 Helpful
ChrisLUFC
Established Contributor
Established Contributor
In response to Dave1458

‎14-04-2020 11:22 AM

@Dave1458 Show off! Mines due 2pm 🤣🤣

rhiang1984
Established Contributor
Established Contributor
In response to ChrisLUFC

‎14-04-2020 11:23 AM

@ChrisLUFC 

@Dave1458 

 

I haven't had a text or even a update from EE or DPD! Guess it will be tomorrow!

Staffie85
Established Contributor
Established Contributor
In response to rhiang1984

‎14-04-2020 11:24 AM

@rhiang1984 that one on Amazon, is sold and dispatched by Amazon, so they usually are always genuine and if not they send out a replacement and a small gift balance.

 

That's why I always use Amazon only now because there worth the extra cost for the ease and convenience.

 

Suffered to many dodgy sellers on eBay, and it's usually a nightmare getting your money back (always takes me usually 4 weeks, sometimes longer)

 

With Amazon, if I've had issues, they simply come collect the product and refund me once received.

Christopher_G
EE Community Support Team
In response to Knightrider77

‎14-04-2020 11:26 AM

Hi @Knightrider77

 

All orders are subject to stock from the manufacturer and we're working with them to ensure we can fulfil orders as quickly as possible.
 

DPD will contact you the day before your delivery.

 

If you'd like an update on your order, or to change it at all, our Mobile Care team will be able to help you.

 

Thanks for your patience so far.


Chris

0 Helpful
Richiekent
Established Contributor
Established Contributor
In response to Dave1458

‎14-04-2020 11:28 AM

When did you adjust your order and how long did it take to come I changed my order yesterday to the 128gb so hope I get mine soon 

Dave1458
Established Contributor
Established Contributor
In response to Richiekent

‎14-04-2020 11:34 AM

@Richiekent I did mine on Sunday but obviously the bank holiday added a day 👍🏽