I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.
i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order
@Doodle-s Wow that is shocking but i won't lie some people are just out there to lie and make their sales look good, i worked in retail before they wanna have high numbers to look good anyways oh i see thats why you preordered it, well i asked about 5 times before going through the order whether she could do it if not then i was sticking to the 512gb she gave me her email so if it doesnt appear tomorrow i will be putting a very heavy worded compaint in, honestly i cant believe how rubbish their customer service is
Absolute joke man rang them the other day and since I ordered in store apparently it's different systems so they can't see my pre order and now I have to wait until stores open which could be mid may and they can't do anything else and I pre ordered on 13th Feb
If the above article is true I can see why the font care, they want to be safe. I feel for them. An email would have been nice but if ee are not taking there staffs health seriously then why would the staff care. A happy worker is a good worker clearly they are not happy.
You can get it transferred to a home delivery by calling the upgrade service on 150.
I di it for a 512gb ordered in shop, you don't get much more information or tracking apart for an email to confirm your first pre-order (for the galaxy buds redeem later) but at least there's a chance the stocks will arrive before the end of the confinement.
We’re asking our most important people to come into our contact centres, if they’re healthy and able, so customers can get help they need, without leaving their homes.
We’ve received a huge surge of customers calling for help, to improve connectivity and for new connections.
Once your new phone is available, a member of our team will contact you to check if you’d still like to receive this and, if so, we will arrange sending this to you directly.
