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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739
Bigdog1979
Established Contributor
Established Contributor
People have ordered the 500gb for 16 gb ram when Google this it says ultras all come with 16gb ram but then another one said you getv12gb ram and 16 but I don't no how to find out how much ram my phone has!Sent from my Samsung Galaxy smartphone.
Graeme2812
Established Contributor
Established Contributor

Received the notification from DPD this morning to say they have received my order and it should be with me for Monday. 😁🎉

 

(Ordered black 128 ultra on 4th March via online chat) 

Dave1458
Established Contributor
Established Contributor

My understanding is that the 128gb had 12 ram and the 512gb had 16 ram 👍🏽

Bigdog1979
Established Contributor
Established Contributor
Mine is 12gb ram ! Sent from my Samsung Galaxy smartphone.
Dave1458
Established Contributor
Established Contributor

Yours 128gb or 512gb?

77cats
Established Contributor
Established Contributor

Install CPU-Z, tab Device.

 

CPU-Z and GPU-Z, on Windows as well.

Gary_H
Established Contributor
Established Contributor

Mines 12GB on the 128GB phone

Seems to me that only the 128gb are being sent out. 

 

I ordered the 512gb on Feb 28th by phone and have had no communication from EE or DPD.

 

I wad told I'd have my phone by March 31st. 

Lynztay
Established Contributor
Established Contributor

Congrats everyone getting theres. My exchange is only for the 128 black and yet I've been forgotten. No response to the complaint yet, no DPD text. I will be phoning and asking for a manager today as I've had enough of being fobbed off. 

Especially annoying when another number on my account is due for upgrade and they are offering all sorts of deals they can't keep up with! 

Bigdog1979
Established Contributor
Established Contributor
128gb but thought they all had 16 ram but not really bothered to be honest still enough but told on phone 16 but least of my worries be safe people Sent from my Samsung Galaxy smartphone.