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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739
Dave1458
Established Contributor
Established Contributor

Both myself and my wife haven't changed Sims since the s7 range which was obviously 4g, in the phone settings go to connections/mobile network it should tell you you are on auto 2g/3g/4g and maybe 5g, but as I said so long as the SIM is LTE compatible there should be no problem.

briangee
Established Contributor
Established Contributor

@Bigdog1979 Don't be distracted by the talk of sim cards.  

 

I mentioned I am only on 4G to highlight the fact that I can't test either of the two Ultras I have on 5G, even though I am in a 5G area with excellent 5G coverage.

 

When I get my new sim from EE on its 5G plan I will be able to test out the same issue in both 4G and 5G.

 

 

Dave1458
Established Contributor
Established Contributor

Ok was the SIM from 3 network? 

Dave1458
Established Contributor
Established Contributor

Ah I get it now you're on a 4g plan and not 5g yet 👍🏽

Dave1458
Established Contributor
Established Contributor

Btw Brian at no point in my posts have I mentioned SIM size, not sure where you got that from 🤔 just that to get 5g you need a 5g plan from any given network due to them activating the higher frequency.

Phones are in stock on the EE website for within 4 day delivery so hopefully👍

bluemoon2
Established Contributor
Established Contributor

Hey Woody97. That's excellent news! Thanks for scoping this out for us 🙂 

So phones are in stock however people that pre ordered 3 weeks ago + have no idea when they're getting the phone...

briangee
Established Contributor
Established Contributor

14 days and 21 days for new orders, depending on your choice of device.

 

Pre-orders will come before that.

The 128gb black is 4 days

128gb grey is 14 days

The 512gb is 21 days!

 

Strange yeah