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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739
Leanne_T
EE Community Support Team

Hi @Evo2810

 

Once your new phone is available, a member of our team will contact you to check if you’d still like to receive this and, if so, we will arrange sending this to you directly.

 

We have taken all of the phones out of our shops.

 

Thanks.

 

Leanne.

 

Dave1458
Established Contributor
Established Contributor

Good news, every little helps as it where.

Usman7
Valued Contributor
Valued Contributor

Hi

 

was anyone else expecting a delivery today for the s20 ultra 128gb I was but didn’t get anything from dpd I called them and they dint know what’s going on and now my app is showing that it is expected on match the 3rd 

I don’t see how that’s possible 

if yours is due today I would just double check 

Mine was due today

Now due to an 'unexpected issue in my area' its delayed til tomorrow

Usman7
Valued Contributor
Valued Contributor

Dont get why mine is showing the 3rd March and DPD wasn’t much help 

I had the same 3 days ago.  Now had text to say delivery today.  Looks promising for you

Usman7
Valued Contributor
Valued Contributor

Let’s hope it comes tomorrow at the latest then this whole thing has just been lie after lie really

I have received an email and dpd notification at about half past 9 today that mine will be delivered from 12:43 to 1:43. maybe it depends on driver's availability in your area.

briangee
Established Contributor
Established Contributor

You can check if there are any delivery issues within your postcode area here:

 

https://www.dpd.co.uk/content/products_services/uk_issues.jsp

 

@javilova  Did you get any notification before hand, as mine is supposed to be delivered tomorrow, was lied to and told next day delivery Friday, this is the 3rd time I have ordered the s20 ultra in black, EE has cancelled my order and lied every time, 

called yesterday after I received nothing, to be told it was coming Monday, but my EE tracking just says order confirmed, and I have had nothing else