Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[Co-99]

I’d expect it to be in the next two weeks. I wasn’t really expecting mine yet but they’re processing them as best they can even though we are all slightly annoyed with what we are being told 

[Lynztay]

I ordered around the 24th. So 5 days between yours and mine and many orders would have been placed inbetween 😏

[Co-99]

I bet you’ll have it by the end of next week then 🙂

[Fiona86]

Having just spoken with someone at EE, I've just been informed that there are no Samsung s20 ultras in the country to send out. Apparently the Samsung warehouse only had around 300 handsets in stock and there were in the region of 300,000 preorders. They said they cannot give a timeframe, it could be one week, it could be 3, but due to this Corona virus causing issues with deliveries from China, it could be anytime never. 

So if you already have your handset, you are lucky, if not, don't expect it tomorrow or anytime soon 😒

might as well “cancel” which I will be doing by tomorrow as I was told 13th March by one of the EE AGENTS!! 

[Fiona86]

Having just spoken with someone at EE, I've just been informed that there are no Samsung s20 ultras in the country to send out. Apparently the Samsung warehouse only had around 300 handsets in stock and there were in the region of 300,000 preorders. They said they cannot give a timeframe, it could be one week, it could be 3, but due to this Corona virus causing issues with deliveries from China, it could be anytime never. 

So if you already have your handset, you are lucky, if not, don't expect it tomorrow or anytime soon 😒

[Fiona86]

People have been waiting over a month and they haven’t retrieved there’s!! 

[yaziixxx]

I got my dispatch alert from dpd this morning so they do have stock enless this is wrong ?

They are probally trying to fob people off yet again. I've rang every day this week and been on their back. Mines getting deliverd Saturday fingers crossed

[Bigdog1979]

It's got nothing to do with the virus otherwise 300 would not of got through and if u ordered something from China its coming  as no 1st hand and if they was quarantined if it's not living it's gone within 48hours I hear so it's just a excuse there coming out with everything I was told a week ago they was coming from Thailand by a manager preorder 18th been told 4 to 5different dates  and well if not here tomorrow I'll be cancelling to you wont get free buds I'm now hearing if get handset end of month!! Sent from my Samsung Galaxy smartphone.

[Fiona86]

I think after waiting patiently to be told different fobbed off hearsay’s,  you should be given FREE buds!! 🤨

[Profile closed]

@yaziixxx if you had a text off DPD then it will be in the process off being despatched.

[Bigdog1979]

If you preorder you surpossed to get free buds but I hear Samsung are saying if not claimed by end of month or just after Sent from my Samsung Galaxy smartphone.