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Samsung s20 ultra order

Mike197928
Explorer

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

 

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

2,739 REPLIES 2,739

How do I turn notifications off for this thread. My phones going mad lol. 

 

My dpd app says no parcels, I've rang the 0121 number though and the automated system has said my parcel will be delivered 11:46-12:46, I'm not waiting on anything else !

 

EE have definitely screwed something up and not added full addresses to the order details !!

What date did everyone pre order their phones and actually receive a delivery time ? I just want to see if there's any chance for mine

Pritstick86
Established Contributor
Established Contributor

Hey dude I pre ordered mine on the 28th Feb with a delivery date for today and nothing from EE or DPD at all.:(

Finally I got the dpd saying its gonna be delivered today but on EE tracking app shows awaiting confirmation!! Ordered mine on 13 Feb in the morning 

Bigdog1979
Established Contributor
Established Contributor

EE are a joke after ringing again get told we do not send them Samsung do ! So why u tell6me none in country for ee !! Only the ultra joke might have to change networks as no people getting theres with no problems 

Hoggar10
Established Contributor
Established Contributor

Had that exact experience but managed to speak with my driver and he has confirmed that all details are correct!

 

 

Mine is finally en route, will recieve it today 

Yes mine the same suddenly updated even though I'd been checking it constantly think there has been a glitch with dpd notifications more than anything

Just phoned dpd again, spoke to a guy who said he's sent the driver a message with my house number, but worst case, because it's a phone and high security, it could get refused delivery and sent back to EE.

 

What a shambles !