Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[Marrila]

My phone just turned up. No email from for or tracking. Ee app still shows awaiting confirmation. But it's here now so I'm happy. Hope you all get yours soon. Ultra 512gb 

[Gib1992]

Thanks @Chirag1 I have just opened the DPD app and it says delivery between 10:30-11:30 and has my correct address... fingers crossed!!

[Dean_P]

I received a text this morning saying mine would be delivered today, with a link to select my one hour time slot. Clicked the link and the earliest time slot was 1 - 2 pm tomorrow! So I just selected that. Now I'm wondering if I hadn't selected anything whether it would have arrived today.. (It's being delivered to my work). Sigh.. anyway I guess I can wait one more day. 

And to those people getting all upset and saying you want to cancel your contract - get a grip people! It's only a phone! First world problems! I'd hate to think how some of you people handle an actual crisis if you get this upset over a phone delivery.

[Pritstick86]

wow congrats!! I just called DPD and they don't even have my order information so guess I'm not getting it today. Love how they were quick to take my early upgrade fee, upfront cost and a guarantee for delivery today but can't actually give me what I paid for 😭😭😭

[Beany96]

Turns out DPD have an issue, but got this from EE via text message, “Hi from EE
As discussed your order is out for delivery and will be delivered between 14:59 - 15:59.”

[halftone84]

I've also had EE tell me they don't have my house number on the order, which is weird, they have my house number every time they send me a letter about a bill increase !

I'm waiting for a call back off a woman who added my house number.  Apparently my order has been picked, but ive heard nothing since 8:05 !

[Bigdog1979]

I've just got off phone from ee and asked to talk to a manager I asked why when pre ordered basically day one why are people getting theres today she sai its rubbish the ultra will not go out until atleast Friday if then as we have not got it in yet !! The s20 is out for delivery today limited stock so has any body got there phone yet the s20 ultra that is as ee tell alot of different things but she was adamant the ultra is not out for delivery and wont give a date !!! Good luck people be nice if could prove her wrong lol but wants photos of it from ee!

[3shirts]

I don't think people are being overly dramatic. They've been messed about and lied to so they no longer wish to do business with the company. That's just how business works.

If you sit back and take it, they won't improve. Maybe they won't anyway but at least you've done your part. 

[DavidTTTTTT]

Good news.   My EE update is still showing 'Awaiting confirmation' despite getting that text from EE saying they were going to deliver on the 10th.

I followed the advice to download the DPD app and added all my details.  I waited an hour and low and behold my parcel appears on there with a delivery time slot. 

[Philh99]

Quick update. I phoned dpd and they didn't have any deliveries for me today. Ten minutes later the app says I have a delivery between 1142 and 1242. What is going on