Samsung s20 ultra order

[Mike197928]

I upgraded my phone on the 5th march in a we store for a pre order Samsung s20 ultra and have heard nothing at all since. My current phone battery is failing rapidly.

i know there is a pandemic going on but what’s annoying me is why haven’t I heard anything at all about my order

[Gib1992]

I have just rung EE and they are now telling me delivery will be tomorrow - so frustrating!

[Glennb73]

I've just spoken to ee Cs and like a lot of people I had a txt saying mine would be delivered on the 10th,the lady I spoke confirmed mine has been 'picked' meaning I'm allocated one but it's yet to he collected by a courier and will most probably be delivered tomorrow. 😢

[ish_29]

i got a email from dpd saying i will be getting it today and spoke to an advisor who gave me accurate delivery information including tracking number

[ish_29]

never speak to digital care they dont work directly for ee they are from india and in a 3rd party call centre hired by ee

[Jdugdale90]

I just had an attempted delivery but obviously due to not knowing I went to work and forgot to leave my driver's licence at home so no phone for me 😭 but I've had no text email or anything absolutely fuming 

[sylar86]

So it's delivery day. My order confirmation was showing expected delivery 10 March.... Until 10 mins ago and now it is showing as Awaiting confirmation. Looks like the delay rumours were true. I don't remember an EE pre-order ever going smoothly. Pixel 3 was delayed, S10+ and now S20 Ultra. 

[Franko1888]

I have had exactly the same run around from EE CS as all of you, 

Order said last night just after 12 "Awaiting confirmation"

Downloaded the DPD app and its saying it was sent to my local depot yesterday, did live chat with DPD and they have said I'll get a 1 hour window at 2 pm when its loaded onto the van. 

EE CS dont have a clue and it's obviously not the advisors fault, they should be kept updated tho, feel sorry for the grief they will be getting today.

So it's now a waiting game to see if it I get that 1 hour window sent or even arrives 

[BrendonH]

Big phone releases never go smooth regardless of network. There is never enough supply

[Schoeyy]

TO ANYONE WITHOUT DELIVERY INFORMATION.

If you have no information on delivery on your EE order, email or text messages but you are expecting delivery 10 March.

Call DPD directly and give them you're details. Apparently EE didn't hand over correctly and DPD are unable to push notifications to you this way.

I have just done this and I got my tracking number & 1hr time slot for delivery.

[Darryl1991]

Was someone home to recieve it. Starting to worry now as I am at work. Girlfriend is home though. Worried they wont let her take it