Samsung galaxy ultra 21

Yk3
Visitor

‎19-11-2021 05:59 PM

I've upgraded my phone and am paying for a service that don't work on underground piccalilli line. Can we change my monthly fee...coz I'm not gonna pay for a service not provided

0 Helpful
2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎19-11-2021 07:41 PM

Hi @Yk3 ,

 

As a quick sanity check, do you mean you cannot make calls and use data when in an underground tunnel? Or am I misunderstand something here?

-- 
Contract SIM: Plan | Data | Usage | Check Status | Abroad | Chat | SMS | APN | PM
Wired: Check Speed | Test Socket | Faults | fast.com | speedtest.net
0 Helpful
Northerner
EE Community Star
EE Community Star

‎20-11-2021 09:16 AM

Hi @Yk3 

 

Have you followed EE setup guide?

 

https://ee.co.uk/help/help-new/network-and-coverage/tethering-or-sharing-internet/wifi-on-the-london...

 

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.