Samsung galaxy fold z release

[Halfman]

I have pre ordered the fold z and had conflicting information from EE, such as the 18,21 September and we have no date so no one should be giving out a date is what I have been told.

Do we have a confirmed ee release date as to when I will get my product

Thanks

[eLCe]

Same ordered on the 02 October 20 and received the “Order is Coming Soon” on the 16 October 20.

With tracking still showing “Awaiting Confirmation” for delivery.

[JonCameron]

@eLCe 

Please don't confuse us with your time travelling dates! lol

[eLCe]

Been a long day already lol obviously Sept not Oct.

[sim5728]

I ordered mine on the 10th, my tracking from them still says the usually confirmation and hasn’t changed yet, ordered a case a few days later and it came on the 16th, pretty much annoyed about this whole situation and that there is no clear answers on when the product will arrive with so many different answers for everyone also wishing I had ordered directly from Samsung didn’t realise actual communication would be an issue and missed out on some good compensation for what is a very frustrating issue.

[martinegtk]

The 'we get our stock in on X day of the week' is total nonsense. I was told that they get their stock delivered on a Thursday. A different rep told me they get it on Mondays. They have obviously got a list of excuses to fob us off with.

[seasn]

I'm in exactly the same boat as you all, pre-ordered on the 3rd and got told via numerous calls that it would be delivered upon release date, still no word of when it's due to arrive as of yet.

Browsing the Samsung forums and this is the latest OFFICIAL information from them as of today;

"We are aware of delays to the shipment of the Galaxy Z Fold2 preorders and appreciate your patience to get the Galaxy Fold2 into your hands. We’re sorry for any inconvenience and are working closely with partners to get these out to you as soon as possible.

-        The Galaxy Z Fold2 pre-orders from the Samsung Ireland Shop are scheduled to be dispatched on the 29th September 2020.

-        If you ordered from another retailer, we recommend that you contact them directly."

I wouldn't bet it would be this week based on if Samsung's own Pre-Orders aren't shipping until next week...

Wednesday 23rd is 5 days after the release date - which is when they EE have to provide some sort of compensation I was told... will be calling every day until I have an answer.

[Jimmybuk85]

So, I’ve just been on chat with the “Digital Care Team”, apparently the Phone is out of stock and I should receive it within the next 7-14 days!

[Ruben1008]

Yeah they are. Clearly they've got time for that yet not to reply and help us

[Dinos87]

I can confirm that EE are monitoring this thread as I received the phone call I requested... 

I've just got off the phone with Samsung and have confirmed that there reordered customers will start receiving there items from the 2nd October. 

I'm so frustrated now I may just cancel my order. its the communication that has be worried. I'm an upgrade customer with £500 left on my account if I cancel. Samsung are willing to pay £450 for my phone. im going to give it a few days and then give up. 

[Ruben1008]

I have been on the phone with EE and I've been told to wait until Wednesday for the DPD text. If not then I've been told to call back for compensation. I highly recommend everyone else to do the same.