Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Samsung Trade In Terms and Conditions

lozfromcorby
Investigator
Investigator

‎03-09-2021 10:49 AM

Can someone help me please.

 

I was interested in upgrading my contract to the new Zlip 3 phone.

 

I have a sim only contract on EE but I have a Samsung S20 I bought my self last year.

 

The website doesn't deduct the £400 when I click I have an eligible phone...so I contacted the digital team, who first told me I couldn't upgrade because the last phone I bought with EE was a Huawei phone about 4 years ago on a different contract so am not eligable because I "own a Huawei" (I dont't...) 

 

When I said I have a sim only contract, they said it doesn't matter. 

 

When I asked for the terms and conditions of the offer so I could read them and clear things up, they couldn't provide any (indeed, if someone can show my on the EE website where the terms are that says it must be a device previously bought with EE, that would resolve my problem). After I questioned how they can say I don't qualify if they don't know the rules, they "spoke to a manager" and suddenly I was eligible.

 

I didn't go through with the offer they person gave me in the end, because it was worse than the one available on the website that I can't basket.

 

so I'm at a bit of a loss...

 

Any ideas? 😕

 

 

0 Helpful
4 REPLIES 4
XRaySpeX
EE Community Star
EE Community Star

‎03-09-2021 10:58 AM

EE Trade In and Upgrade Terms & Conditions
 
I see no condition that the device being traded in must originally be purchased from EE.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Christopher_G
EE Community Support Team

‎03-09-2021 12:28 PM

Hi @lozfromcorby

 

I have a colleague who works closely with the Samsung launches. I'm going to try and find out a bit more information about this offer.

 

I'll send you a message here once I have more information for you.


Chris

lozfromcorby
Investigator
Investigator
In response to Christopher_G

‎03-09-2021 12:32 PM

Thanks, I appreciate the replies and would be interested to learn more, and
perhaps make it easier because honestly, I spent hours going in
circles with this to no avail, on the website, with the digital team with
the upgrade team on 150. It was a nightmare, and when I did get somewhere I
was offered a worse deal! 😕

Lawrence
0 Helpful
Christopher_G
EE Community Support Team
In response to lozfromcorby

‎13-09-2021 12:08 PM

Hi @lozfromcorby 

 

Thanks for your patience. I've heard back from my colleague.

 

For this promotion, they have confirmed that we are only accepting devices that have been bought directly from EE on contract. 

 

Chris

0 Helpful