Samsung S21 - Music pausing when screen is locked

[Jonni101]

media keeps pausing when using bluetooth. Checked all battery settings and app is set to not sleep etc. reset galaxy buds, reset galaxy s21, unpaired, repaired, updated, re-installed apps. still no luck.

[James_B]

Hi @Jonni101,

Please could you double check the app you are using isn't in the sleeping apps list (as per this Samsung Support article), then restart your phone.

Let me know if that helps.

James

[Jonni101]

I've tried that, I even tried adding it to the 'Never Sleeping' list. Didn't help unfortunately. Also reinstalled the app (although its affecting more than one), updated android, reset Galaxy Buds, did a handstand, etc. 

[Katie_B]

Thanks for letting us know you have tried the above @Jonni101. 

In this case, I would recommend giving our technical care team a call who can look further into this for you. 

Please be sure to keep us updated, 

Katie 🙂

[Jonni101]

I was going to reset the phone but noticed an option to 'Reset Network Settings' which includes WiFi, Mobile Data, and Bluetooth.

It's been 15 minutes and it's only cut off once. Not resolved but definitely a massive improvement (was stopping media every minute or 2 before)