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03-11-2021 04:25 PM
I've a S21+ 5G that crashes and reboots.
It started a few months ago and happened maybe once or twice a day. That's now increasing to 20 times a day.
It's not when using a certain apps, it can just be logging in to the phone. Sometimes it crashes, restarts and crashes on the restart ! Then it can go a few hours and it'll be fine.
I've reset the phone, made sure it's on the latest firmware but still no improvement. I've deleted all the apps I don't use. Scanned for viruses and optimised in device care. Still no improvement.
It can also happened with the charger is plugged in. Battery can be anywhere from 10 - 100% and it crashes.
I can't replicate the crash by repeating a certain action or using a certain app. It's completely random which makes me think it's a hardware issue not software.
Has anyone else experienced this ?
Would the phone still be under warranty ?
Help / advice appreciated
03-11-2021 05:49 PM
@SteveP83 .. I once had a similar thing going on with a Samsung. I uninstalled each app one by one and used the phone for a few hours between each one. Eventually I found the culprit, deleted it and the problem never returned. Alternatively it could be a fault with the phone of course. Good luck!