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Upgrade

Es98
Visitor

‎03-11-2021 06:01 PM

I can upgrade which i want to but i also want a new number rather than keep the old one is this possible ?

0 Helpful
2 REPLIES 2
EssexBoyEE
Ace Contributor
Ace Contributor

‎03-11-2021 06:28 PM

Yes but your best bet is to speak to a Live CS Agent on 150, explain and do it that way rather than attempt to Upgrade Online.

bristolian
EE Community Star
EE Community Star

‎03-11-2021 06:33 PM

Hi @Es98 

 

By definition, an upgrade is a change of phone on your existing number.

 

You therefore have two ways of going about this...

 

1: Proceed with an upgrade and also separately request a change of number - this may be chargeable

 

2: Give 30 days disconnection notice on your existing phone and take out a brand new contract with a brand new number.