Friends and Family Discount Code

[TheMoomins]

Hi EE,

I have been provided a F+F discount code by a friend who works for a company within the EE family.

I have managed to find where to enter the code, (at the bottom of the "Extras" webpage.)

My problem is that the website returns an error stating that:

"Sorry, that voucher’s not valid"

I've tried numerous times, and even called through and was told that it did not work.

What am I doing wrong? Please can you help?

Thanks,

TheMoomins

[Jon_K]

Hi @TheMoomins.

Welcome to the community.

What kind of code do you have?

A Friends And Family code would be applied by the employee internally.

Jon

[chistery]

@TheMoomins Sometimes trying a different browser helps with these sorts of things.

[TheMoomins]

Hi @Jon_K ,

Yes - its a friends and family code.

Okay, I'll speak to my friend and ask them to apply the code at their end.

Thanks,

[TheMoomins]

@Jon_K ,

The email that the code was sent from states:

"This is a one-time code to use online and it’s valid for 90 days. To choose your plan and use your code visit: shop.ee.co.uk"

Are you sure that my friend needs to apply the code at their end?

[Jon_K]

Thanks @TheMoomins.

What company does your friend or family member work for?

That doesn't sound like an EE offer.

Jon

[TheMoomins]

@Jon_K  - They work for BT.

[Christopher_G]

Sorry, @TheMoomins. That is the correct process for BT Family and Friends discount.

You should be able to add the discount to a 24 months phone contract or 12, 18 or 24 months SIM only contract.

Are you connected to a VPN when trying to add it? If so, please disconnect and try again.

Chris

[TheMoomins]

Hi @Christopher_G ,

No VPN to speak of from my side... @chistery  Mentioned that browsers may cause an issue. I'm using Chrome, is there a preferred browser that is more compatible?

Thanks,

[Christopher_G]

Not necessarily, @TheMoomins.

You could try on a phone browser. Internet explorer, Edge, Firefox, just whatever you have available.

Do you have any other discounts already on your plan? It could be clashing with those.

Chris