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03-11-2021 06:01 PM
I can upgrade which i want to but i also want a new number rather than keep the old one is this possible ?
03-11-2021 06:28 PM
Yes but your best bet is to speak to a Live CS Agent on 150, explain and do it that way rather than attempt to Upgrade Online.
03-11-2021 06:33 PM
Hi @Es98
By definition, an upgrade is a change of phone on your existing number.
You therefore have two ways of going about this...
1: Proceed with an upgrade and also separately request a change of number - this may be chargeable
2: Give 30 days disconnection notice on your existing phone and take out a brand new contract with a brand new number.
