Samsung Galaxy S21 range pre-order offer and Gaming Unleashed bundle

[Sorcha]

If you pre-ordered a Samsung Galaxy S21 on a smart plan between the 14th of January (00:01AM) and the 28th of January (11:59PM) 2021 you will be able to claim a pair of Galaxy Buds Live and Smart tag. If you pre-ordered the Samsung Galaxy S21 Ultra 5G, you will be able to claim a pair of Galaxy Buds Pro and a Smart tag (details on how to claim below).

If you pre-ordered, or ordered any Samsung Galaxy S21 on any smart plan from the 14th of January until the 6th of April, you will also be able to claim our exclusive Gaming Unleashed bundle.

Play over 100 top Xbox games, including Forza Horizon 4, Minecraft Dungeons, and Gears 5 on your phone with Xbox Game Pass Ultimate—and the awesome Razer Kishi, on us. Choose an unlimited data plan and you’ll also get non-stop data to play anywhere, anytime you want.

Incredible gaming on the go with the UK’s no. 1 network for gaming.

How do I claim my Gaming Unleashed bundle?

You will receive a text message 14 days after you receive your phone to let you know that you can now claim your bundle.

Once you receive this message, text the word UNLEASHED to 150.

You will receive a reply with three separate links, one to redeem Xbox Game Pass Ultimate, one to redeem your gaming controller and one containing the terms and conditions of the offer.

If you haven't received your text after 18 days, please text UNLEASHED to 150 and you are on an eligible plan you will then receive your links.

• Xbox Game Pass Ultimate - when you click the link, you will be prompted to log in to your Microsoft account.
  
  Make sure that you log into and apply the voucher to the gamers tag/account that you want to use the pass on as it is non transferrable.
  
  Once done, you will be able to access Xbox Game Pass Ultimate.
  
  
• Gaming controller – When you click the link to claim your gaming controller, you will be redirected to the BT shop where you can order your Razer Kishi.
  
  You will be able to finalise your order by signing in to BT Shop or creating a new BT Shop ID.
  
  Your controller will be sent to you within approximately 3 days.

How do I claim my Galaxy Buds and Smart Tag?

To claim your gift, visit the claim portal within the claim period and complete the claim form including your proof of purchase, IMEI (which can be found on the box or in the settings menus) and your personal details.

Claims must be made within the claim period which is between 00:01 on the 28th of January 2021 until 23:59 on the 27th of February 2021.

You will receive a confirmation email once your claim has been received and a further email within 7 days that your claim has been verified.

When will I receive my Buds and Smart Tag?

Your gift will be sent by recorded delivery within 45 days of your claim being validated.

Who do I contact if I have any issues with my claim?

If you have any issues with your claim you can contact directly by

Phone: 0333 016 3421

Email: janpreorder@samsungpromotions.claims

What proof of purchase will I need?

To complete your claim, you will need to supply your proof of purchase.
If you purchased in store this will be your retail receipt and/or your retail order confirmation.

Example
Example store receipt

 
Eample agreement

If you have ordered over the telephone or via our website, this would be your order confirmation email or your delivery note.

Example delivery note

Example order confirmation

[TheAlphaFest]

Texting early is working for some, not all. I tried it 20minutes ago or so, and just now too.

I think on their end they are going through accounts, and activating peoples right to claim, which is fair. So it seems some may be waiting more than others, which again is fair. It's made me less worried now others have had similar at least.

[Pilgrimpete]

I'm on a 5g essential plan so I don't think I qualify. I wish they'd made it a bit visually clearer, which ones it was included in which ones it wasn't 

[TheAlphaFest]

Yeah, I was nearly caught out on that too. When it was up for pre-order, on the Friday and sorted mine over the phone, went with an essential plan etc. He told me it WOULD be eligible for the Gaming Bundle.

The next day though, and I was still looking at it even though I had gone with it. Found out that the plan he put me on did not include the bundle, as it had to be a Smart Bundle. It was confirmed by someone over the phone, so my original essential one was cancelled from the day before, and I set up the correct Smart Plan, which they matched the price on seeing as it was a mistake. 

So yeah, I agree, it's not been TOO clear, visually at least, as it's all over the website. I still haven't got a text, and texting Unleashed still isn't working. I was advised to wait until the end of tomorrow, if not I will have to ring them on Wednesday.

[Chuckle3]

I've claimed the galaxy earbuds pro and tag as I pre ordered the s21 ultra 5g but I'm still waiting on the text for the xbox gaming bundle and it's been 19 days since I got the phone.

[TheAlphaFest]

I've now managed to claim mine, randomly texted 'Unleashed last night, around 2am and it did it!

But, still never got the official text. What I did do was call EE yesterday evening on 150, went to account and billing etc till I got through to someone. They escalated it for me and said it could be an issue, not just that they haven't got it to it yet. She said it could take 3 - 5 days to get back to me.

But, as I said, I managed to claim late last night - so I would get right on the phone with EE, and raise the issue to them, as that could be what finally pushed kine through! 🙂

[Polaris19]

Hi

If I can help, I've just got off the phone to EE. There's problems with the
texts so I was advised just to message UNLEASHED TO 150 and when I did
everything worked fine and I ordered my item.

Kind regards

Shanayde

[mbeaumont77]

Hi, I never got a text either... so I test UNLEASHED to 150 and hey it
worked and I got it ordered.

[Tehstiggles]

I got mine delivered today and its not bad. Although i thought it was the Xbox edition we were getting with the X button on etc? I just got a standard one.

Also the games pass for me is a major fail. I get full 4G signal all the time where i live and keeps coming up connection problems and stutters like hell playing a game. WiFi isn't any better. Google stadia however, works a treat.

[rj0b]

Also got mine today, and also agree it's a good controller for stadia but seems we're beta testers for xcloud. Trying to play a game on xcloud is a terrible experience, I can't figure out how (if indeed you can) to have the whole of the video on my screen and playing a game like that is impossible. It's not like the s21 has a small screen so what gives? 

[datavampire]

I have had 0 problems with cloud gaming, guess sim lucky.

But having said that, If you preordered the Samsung galaxy s21 ultra. you're going to be disappointed with the razer kishi. 

a) you have to take your phone out of a case to put your phone into the controller.

b) It's a terrible fit it doesn't fit very well if at all. puts a massive starain on the USB c port. And because of the camera hump, it doesn't fit in properly.

Several people are reporting taking the inner protection out, but it's a risk of scratching your phone. and it wobbles. There are several Reddit threads about not fitting the ultra correctly.

This was clearly never designed for such a phone I would go as far as to say it is not fit for purpose.

If I use it and it scratches my phone will I be penalized when I go to trade it in next year?

Would like to hear what EE thinks. Considering it is plastered all other the pages about it. its useless.