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13-10-2020 07:10 AM
I got an A70 August last year, its a 2 year contact and I don't have insurance. My sister broke my phone a few months ago by smashing the screen so I used the Samsung repair company we fix. It cost me £150 for a new screen and got a free battery repair with this. I had my phone back and working perfectly for only a week until it stopped charging and ran out of battery, now it won't turn on at all. I didnt even get time to buy insurance for it before it stopped working. I've used 2 different Samsung chargers that work fine on my partners phone and his old one that I'm currently using. I dont understand how my phone could just stop working a week after it was repaired when I didnt do anything to it, it just stopped. I contacted we fix and asked them to look at it as I think they gave me a faulty battery but they wouldn't and told me its not their issue. I'm paying for a phone im not even using and can't find if I'm covered under warranty its very frustrating.
13-10-2020 08:04 AM
Hi @Ehopkinson
Welcome to the community.
I'm sorry to hear about your phone.
You get a 24 month manufacturer warranty with Samsung smart phones. However, since the phone has been damaged previously, I'd be surprised if this would be covered.
I'd recommend pursuing this with the company who sorted your repair originally.
Chris