Samsung A21s not turning on
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
21-10-2020 05:59 PM
I recently upgraded 3 contracts to the samsung A21s. My dad has come home from work and cannot turn his phone on, he has barely used it today so it shouldn't of ran out of battery.
I have so far tried holding the power button down, i've placed the phone on charge but still nothing happens, is this a frequent problem with the phone? What else can i try?
Solved! See the answer below or view the solution in context.
Accepted Solutions
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-10-2020 09:04 AM
Hi @AintItFun,
Welcome to the EE Community. 🙂
Does the phone indicate it is charging when plugged in?
Can you force it to restart by holding the power and volume down buttons for 30 seconds?
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
22-10-2020 09:04 AM
Hi @AintItFun,
Welcome to the EE Community. 🙂
Does the phone indicate it is charging when plugged in?
Can you force it to restart by holding the power and volume down buttons for 30 seconds?
James
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
23-10-2020 02:30 AM
Thank you for your responce @James_B
There was no indication it was charging when plugged in but i can happily say the force reset did work! 😄
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
23-10-2020 10:41 AM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-11-2020 10:14 AM
The forced restart didn't work for me. Any other ideas?
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-11-2020 12:16 PM
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-11-2020 02:25 PM
Nothing. Just black screen. Charged it yesterday and did system upgrade. Won't switch on this morning. Had online help chat and a new handset is being despatched.
- Mark as unread
- Bookmark
- Subscribe
- Mute
- Subscribe (RSS)
- Permalink
- Print this post
- Report post
12-11-2020 02:28 PM
