Samsung A21s not turning on

AintItFun
Explorer

I recently upgraded 3 contracts to the samsung A21s. My dad has come home from work and cannot turn his phone on, he has barely used it today so it shouldn't of ran out of battery.

 

I have so far tried holding the power button down, i've placed the phone on charge but still nothing happens, is this a frequent problem with the phone? What else can i try? 

1 SOLUTION

Accepted Solutions
James_B
EE Community Manager
EE Community Manager

Hi @AintItFun,

 

Welcome to the EE Community. 🙂

 

Does the phone indicate it is charging when plugged in?

 

Can you force it to restart by holding the power and volume down buttons for 30 seconds?

 

James

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7 REPLIES 7
James_B
EE Community Manager
EE Community Manager

Hi @AintItFun,

 

Welcome to the EE Community. 🙂

 

Does the phone indicate it is charging when plugged in?

 

Can you force it to restart by holding the power and volume down buttons for 30 seconds?

 

James

Thank you for your responce @James_B 

 

There was no indication it was charging when plugged in but i can happily say the force reset did work! 😄

Katie_B
EE Community Support Team

That's great to hear @AintItFun

 

Thanks for letting us know, 

 

Katie 🙂

The forced restart didn't work for me. Any other ideas?

Katie_B
EE Community Support Team

Hello @carolyngray1

 

What happens when you plug your charger in?

 

Katie.

Nothing. Just black screen. Charged it yesterday and did system upgrade. Won't switch on this morning. Had online help chat and a new handset is being despatched.

Katie_B
EE Community Support Team

Thanks for letting us know @carolyngray1

 

Take care, 

 

Katie.