cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Samsung A6 tablet not turning on

Lorrib7
Visitor

Hi there I've got the Samsung tablet as part of my contract.  Only used it 3-4 times.  Now when I went to use it yesterday It won't switch on at all.  I've tried different chargers and looked up about the problem,  tried pressing up/down volume and power button as suggested but still nothing. Its like its completely dead.  Any help appreciate. Thanks 

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@Lorrib7   How long have you left it on charge for ?   If it’s not been used for while  the battery is probably fully depleted it will take a little while to get a charge into it.    If it’s not coming on after a few hours you do have a 24 month warranty That is supplied by Samsung so I’ll be much quicker to contact them and get it looked into, the battery could possibly be completely dead and needs to be replaced.   It’s best to keep lithium ion batteries charged between 20-80%  even if your not going to use the device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.