Nest Thermostat

[TedTom]

PLEASE HELP

My Nest thermostat connects to the 4G router however the Link controller does not connect, Wifi blue light is flashing on the link device, when I try pairing the thermostat it fails, have tried resetting the link controller several times, tried changing from 2.4GHz to 5GHz but no connection, currently on 2.4GHz and I can see the thermostat connected to the router but still not pairing.

[Christopher_G]

Hi @TedTom

Welcome to the community.

Are you able to pair other devices to your 4G router OK? Have you tried restarting it?

Chris

[TedTom]

Hi Christopher 

Thank you for your prompt reply, I've tried restating 4g device it several times.

I have Blue wifi polling light on the Nest link device, the thermostat controller is connected to 4G as I can see it in the device list however it will not pair to the Nest link device.

Hope that makes sense, 

[Christopher_G]

OK thanks, @TedTom

Do you have a phone with EE? If so, are you able to connect the Nest and Link controller to the personal hotspot?

Chris