Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

SWITCHING PROVIDER FORM page faulty

MK_SN
Investigator
Investigator

‎11-11-2020 08:26 PM

I received a EE PAYG sim card and I want to move my Three number to EE.

The portal page for number moving is faulty. I'm entering valid numbers for EE number and my Three number but it won't accept. See screenshot.

Capture.JPG

8 REPLIES 8
Chris_B
EE Community Star
EE Community Star

‎11-11-2020 08:59 PM

@MK_SN  Just give customer services a call and they’ll do this for you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
MK_SN
Investigator
Investigator
In response to Chris_B

‎11-11-2020 10:46 PM - edited ‎11-11-2020 10:48 PM

I'm reporting an error in the website code here, not about my individual application.

 

I did call the customer service and made the switch (after a lengthy wait), but it's normally supposed to be done online with this page.

 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to MK_SN

‎11-11-2020 10:58 PM

This user discussion group doesn't fix bugs in EE systems. If you like you can report it to CS.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Christopher_G
EE Community Support Team
In response to MK_SN

‎12-11-2020 09:10 AM

Hi @MK_SN

 

Welcome to the community.

 

Is it possible for you to post the URL to the page? I'll try and get this fed back.


Chris

0 Helpful
Christopher_G
EE Community Support Team
In response to MK_SN

‎12-11-2020 12:14 PM

Thanks @MK_SN

 

And the problem is that it isn't recognising your phone numbers, even though you typed them in correctly?

 

Chris

0 Helpful
MK_SN
Investigator
Investigator
In response to Christopher_G

‎13-11-2020 10:04 AM - last edited on ‎13-11-2020 11:17 AM by EE Community Moderator

Yes, I was entering valid phone numbers but the website wouldn't accept (see screenshot I sent on my first message)

 

As of today I'm still waiting for the switch, I wasn't sure if the CS operator made the application correctly (he said he can't send a confirmation e-mail or a text etc) so I tried to reapply on the website. Now it won't accept my valid PAC code. See screenshot attached.

 

 

Capture2.JPG

[mod edit: image rejected due to it containing personal information]

0 Helpful
Christopher_G
EE Community Support Team
In response to MK_SN

‎13-11-2020 01:19 PM

I'm sure they would have put it through, @MK_SN.

 

The port usually goes through the next working day, but can take up until midnight. The reason the PAC isn't being accepted may be because it's already been used by the agent you spoke to.

 

I've fed back the problem with the web page, so that it can be investigated.

 

Thank you.


Chris

0 Helpful