Switched providers, want to confirm account is closed

[Julianne59__]

Need to close my ee account as wish to move to another provider.    Seven days ago I received as requested a new ee  sim card with a new contract.  I now wish to close this contract which I believe I have 14 days to do so.  Despite numerous attempts to do this I have not been able to speak with anyone in the Customer Care Department,  every call I make is answered  by a machine.  Getting very frustrated about this..  Will someone please tell me what I am supposed to do to close this account

[XRaySpeX · Accepted solution]

@Julianne59__ : 

How do I cancel if I've had my contract less than 14 days and signed up online or over the phone?

If you signed up to your plan online or over the phone:

1. fill in this cancellation form
2. email it to channel.returns@ee.co.uk or post it to: 

   Channel Returns

   Mercia House

   Senhouse Road

   Darlington DL1 4YB

3. EE will be in touch with further instructions