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iPhone 12 Pro Max Delivery

Benno93
Visitor

I called 3 days to check how things were and was assured that my 12 Pro Max would be delivered today. 

I didn’t receive a text yesterday from DPD and haven’t received one today. 

Any help with my order status is greatly appreciated. 

Thank you! 

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Benno93  You’ll be notified when the device is ready for delivery.    Also a pre order is not a guarantee of receiving advice on launch day and never has been.  You’ll have to wait and see if DPD contact you before 11am, If they haven’t I don’t think you’ll get the device today. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
shaunthejob
Established Contributor
Established Contributor

I know it’s awful stressy, sometimes the DPD notifications don’t even come. I had just resigned myself to not getting day one allocation, and it turned up just now without warning. 

ordered: pre-order day, 6/11/2020 about 12:45PM

Comms since: Email on day to say order received. Nothing further, no texts. 
delivered: 13/11/2020 without any comms or warning. 

don’t lose faith that it’s on it’s way.