SIM not provisioned

[oliver_h]

Hi, I have upgraded my phone recently. I have moved my PAYG sim to my new Samsung phone. When I turn my phone on i get SIM Not provisioned. I can not text 150 because it says no network coverage.

How can I activate my SIM so I can receive calls and texts.

[Leanne_T]

Hi @oliver_h

Thanks for coming to the community.

Have you upgraded to a pay monthly account or have you upgraded your pay as you go account?

Did you get a new SIM card with your new phone?

Speak soon 🙂

Leanne.

[oliver_h]

Hi No, no change what so ever.

I was given a handset and just put the SIM in thats it

[Leanne_T]

Thanks @oliver_h

Is the Samsung an EE phone or is this unlocked?

Does your SIM work in your old phone?

Leanne.

[oliver_h]

I think its an EE phone, I dont have my old phone anymore.

[Leanne_T]

Hi @oliver_h

When was the last time you used the EE SIM card for one of the below chargeable activities?

• Voice and data usage. This includes making calls, sending text messages and picture messages, retrieving a voicemail, and using data that is not within your pack or add-on.
• Topping up your account.
• Buying a pack or an add-on.

Calls, texts and data usage made using your allowance from your pack do not count towards a chargeable activity. 

Thanks 🙂

Leanne.