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16-03-2021 02:21 PM
Hi guys,
My phone has been stolen, so i ordered a new some and have bought a new phone. i have added the new SIM to the new phone and it is say that it has not been provisioned,
i have restarted the phone several times but still no joy, under network settings it is showing EE but is not picking up a signal. i've seen in similar articles that an easy fix is to enter the old SIM, obviously this is not an option as i don't have it anymore.
Any help will be appreciated, thanks in advance!
16-03-2021 02:59 PM
Hi @140891
Thanks for coming to the community.
Please get in touch with our Mobile Care team, they will check if the SIM needs registered for you 🙂
Thanks.
Leanne.