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SIM card

Jayybh92
Explorer

‎16-08-2020 01:54 PM

I ordered  a  SIM card over a week ago and still not received it 

0 Helpful
5 REPLIES 5
Leanne_T
EE Community Support Team

‎16-08-2020 02:55 PM - edited ‎16-08-2020 02:55 PM

Hi @Jayybh92 

 

Welcome to the community.

 

Was this a replacement SIM card or a new contract?

 

What day did you place the order?

 

Thanks 🙂

 

Leanne.

0 Helpful
Jayybh92
Explorer
In response to Leanne_T

‎16-08-2020 03:23 PM

Was a new contract

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to Jayybh92

‎16-08-2020 03:26 PM - edited ‎16-08-2020 03:26 PM

Hi @Jayybh92 

 

Thanks for coming back to me.

 

SIM orders can take 3-5 working days to arrive, if the timescale has now passed please call our sales team on 0800 956 6000, they will help you with the SIM order.

 

Leanne.

0 Helpful
Jayybh92
Explorer
In response to Leanne_T

‎16-08-2020 03:30 PM

Thank you

Sent from my iPhone
0 Helpful
Leanne_T
EE Community Support Team
In response to Jayybh92

‎16-08-2020 03:34 PM

No problem at all @Jayybh92

 

Leanne 🙂

0 Helpful