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Community Activity
Remotely connecting to my home server via IPv6 pinholes
Hello,I have EE full fibre broadband and IPv6 is enabled using the EE Smart Hub Plus router. When I perform IP address checks it reports both IPv4 and public IPv6 address, (not a ULA or link-local address).I wish to remotely connect to a server on my...
Resolved! Haven't received Smart Hybrid Connect yet
Hi thereWe haven't yet received our Smart Hybrid Connect and Smart Hub Plus units yet. We placed the order last Friday (2nd May) and today is Wednesday 7th May. We are due to switch 9th May? Thanks
Account
Why does my account say still setting up after a year of being with these I can’t even talk to them through the app or can’t add WiFi 7
EE broadband
I had an engineer come in Wednesday 7th of may to install fibre wifi it was working for about 10 minutes I left the house and came back was not working. I called 150 and was told it could take up to 00:01 on the night for activation. I waited all nig...
Not receiving OTP codes
I have recently moved to EE and kept my number. I can't receive OTP codes. I've spoken to EE on 150 several times and it's still not sorted. I contacted one of my online accounts and they gave reset my info their end but it still doesn't work. It see...
Account is blocked by fraud team
HiYesterday without no reason my ee account got blocked and sim stopped working. I called to EE Customer support and they told me that account was blocked by fraud team and nothing could be done to unblock it. I didn't receive any communication from ...
Payment not processed but £ taken?
Hi, I paid my bill via Apple Pay, the screen on EE said payment not processed. However the money has been taken from my bank?will this be refunded to me? I am not happy to pay my bill twice and wait for it to be returned.
Problems with pay as you go sim
I just purchased a £5 package online but I can’t text or call anyone still. What should I do? I have a pay as you go sim. Thanks
Coverage in Wednesbury
Update: 10 April 2025 Over the past few months, our engineers have been continuing negotiations with the site provider to agree the terms of the build and access the area to start building the equipment for the new mast. Once all negotiations with th...
