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SIM card not connecting error update

Vic32
Investigator
Investigator

‎09-04-2021 04:06 PM

Hi - my SIM card isn’t working in my phone/ I have tried it in an old phone and it works fine - so guessing a fault on my iPhone 11?

 

what do I do now??

0 Helpful
4 REPLIES 4
Vic32
Investigator
Investigator

‎09-04-2021 04:13 PM

Same issue! Just tried sim in my partners iPhone - works fine!! 🙄🙄

0 Helpful
Leanne_T
EE Community Support Team

‎09-04-2021 04:33 PM

Hi there @Vic32

 

Welcome to the community. 

 

Have you tried a factory reset on your iPhone after backing up all your data? 

 

How long have you had the iPhone?

 

Speak soon 🙂

 

Leanne.

0 Helpful
Vic32
Investigator
Investigator
In response to Leanne_T

‎09-04-2021 05:06 PM

Hi,
Yes I have reset. Still it working, my sim works using my partners iPhone - so guessing it’s my phones error. I’ve had the phone almost a year

Sent from my iPhone
0 Helpful
EssexBoyEE
Ace Contributor
Ace Contributor

‎09-04-2021 05:07 PM

Check SIM Settings on the Phone to ensure its not selected for eSIM rather than normal SIM use.