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09-04-2021 03:10 PM
I have been abroad for almost 2 years. I changed my EE number to PAYG before I left, but I haven't used it since. I try to log on to my EE account and it says my account is closed. However, I can still receive OTP text messages on the SIM.
How do I get the phone reactivated please?
09-04-2021 03:23 PM
Hi @milliejames
Welcome to the EE Community,
unfortunately as it's been almost 2 years there is no way of reactivating your PAYG account.
you can order a free replacement PAYG sim with a new number here
Thanks,
David.
09-04-2021 04:53 PM
@milliejames : It was too late when you left it unused for over 9 months.
EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.