SIM card disconnecting

[KStimpson]

I got a Samsung A40 from Carphone Warehouse in January, on an EE contract. Over the past few months it keeps disconnecting the SIM card and saying 'No SIM card inserted'. It loses signal and the alert box often keeps popping up multiple times over a few minutes. This happens most days and sometimes several times in a day. When I took the SIM card out to have a look it looked like there were some scrapes along the surface of the SIM.
Wondering if there's a fault with the handset that's damaged the SIM? Any ideas on getting it fixed? Thanks.

Damage to the SIM

[Leanne_T]

Hi @KStimpson

Thanks for trying this.

It does seem like your phone has developed a fault if the factory reset and replacement SIM card has not solved this for you.

Where did you purchase the phone and how long ago?

Thanks.

Leanne.

[KStimpson]

@Leanne_T  I got it from Carphone Warehouse in Berwick in January

[Leanne_T]

Hi @KStimpson

Thanks for the quick reply.

If you use our online troubleshooting tool and this will run through some diagnostics with you and let you know your next steps for a repair if this is needed 🙂

Or, you can give us a call on 150 and our Tech Gurus will get this looked into for you.

Leanne.