SIM card can’t be assessed - can’t make calls!!!

[PMDS101]

Just tried to make a call and it says ;

SIM card can’t be assessed. To contact network provider to receive a PUK code.

[XRaySpeX]

@PMDS101 : You'll find the PUK, to unblock your SIM after too many incorrect PIN attempts, in your online MyEE under Account Settings / Unlock your SIM.

[PMDS101]

@XRaySpeX 

Thank you! 

however I can’t access my account 

I get message ;

SORRY, YOU CAN’T ACCESS MY EE RIGHT NOW

We're working on making My EE even better. We’ll be back online as soon as possible!

[James_B]

Hi @PMDS101,

Are you able to access My EE this morning?

Thanks

James

[PMDS101]

Good morning @James_B 

I am now able to. However, when I follow the advice from @XRaySpeX - I get this message below. However, I don’t have a new device. I can’t can’t call the number given 

Your device

IMEI Number

Xxxxxxxxxxx

Sorry, we're unable to link this IMEI to your account. This could be for one of the following reasons:

• Your device has been replaced under insurance or warranty. If so please fill in this form to proceed
• You've purchased a second hand device. If this is the case then please call us on 0800 956 6000.

[Jon_K]

Thanks @PMDS101.

If you're unable to do this in your My EE Account, I'd recommend calling the number provided so our Customer Care team can help with this.

Jon

[PMDS101]

Thank you- Although I am on here as I unable to call the number as my sim is locked. I would have of course gone via that route if I could have. 

I have now contacted an agent using the EE chat facility and it’s now resolved. 

[Jon_K]

Thanks for letting us know you got this sorted, @PMDS101 🙂

[XRaySpeX]

I never suggested you Unlock your Phone; I suggested you Unlock your SIM.