SIM card activation

[Lois88]

I received my new IPhone 11 yesterday and tried to activate my SIM last night to transfer my number across. I followed the instructions but got an error message. My old SIM has now been deactivated which means that I now can’t attempt to activate my new SIM as it requires a code to be sent to my old phone. Any ideas? 

[Jon_K]

Hi @Lois88.

Welcome to the community.

If you're unable to activate your SIM card online, I'd recommend contacting our Customer Care team so they can register it for you.

Jon