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SIM card activation

Lois88
Visitor

‎30-06-2020 06:28 PM

I received my new IPhone 11 yesterday and tried to activate my SIM last night to transfer my number across. I followed the instructions but got an error message. My old SIM has now been deactivated which means that I now can’t attempt to activate my new SIM as it requires a code to be sent to my old phone. Any ideas? 

0 Helpful
1 REPLY 1
Jon_K
Former EE Employee

‎01-07-2020 08:12 AM

Hi @Lois88.

 

Welcome to the community.

 

If you're unable to activate your SIM card online, I'd recommend contacting our Customer Care team so they can register it for you.

 

Jon

0 Helpful