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21-12-2021 01:51 PM
Nearly a month ago I upgraded to a 5G SIM but have yet to receive anything in the post. I'm struggling to find a way to chase this up without going into a High Street EE branch. Any help on this would be much appreciated.
21-12-2021 02:13 PM
Hi @Goose82UK ,
Is it possible your SIM already supports connection with 5G technologies and you only upgraded to a 5G plan?
Or were you told your SIM needed replacing?
Do you have a device which supports 5G technologies to test this?
21-12-2021 02:23 PM
SIMs are not inherently 4G or 5G. It's the plan you're on that is. If you ordered it your plan should have just been uprated to 5G w/out the SIM changing. Do you get 5G on a 5G device in a 5G area?