SIM Not Received

Goose82UK
Visitor

‎21-12-2021 01:51 PM

Nearly a month ago I upgraded to a 5G SIM but have yet to receive anything in the post. I'm struggling to find a way to chase this up without going into a High Street EE branch. Any help on this would be much appreciated.

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2 REPLIES 2
mikeliuk
Ace Contributor
Ace Contributor

‎21-12-2021 02:13 PM

Hi @Goose82UK ,

 

Is it possible your SIM already supports connection with 5G technologies and you only upgraded to a 5G plan?

 

Or were you told your SIM needed replacing?

 

Do you have a device which supports 5G technologies to test this?

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XRaySpeX
EE Community Star
EE Community Star

‎21-12-2021 02:23 PM

SIMs are not inherently 4G or 5G. It's the plan you're on that is. If you ordered it your plan should have just been uprated to 5G w/out the SIM changing. Do you get 5G on a 5G device in a 5G area?

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