The EE Community

Possible scam call

My partner has just received a call from an alleged EE number calling from Durham. The call was to say they can give a discount of 30% on the monthly bill.  The caller spoke with a foreign accent and very broken English. When my partner asked why the...

Phone says its connected to wifi, but will not download phone updates

HiI have a sony xperia, the problem i have is, is as followsThe phone says it is connected to wifi, however, my mobile data usage is high, and when i need to do a phone software update,it says can only download via wifi, but it says im connected, wif...

Gifted Data Speed Query

Can anyone please advise - I have an allowance of 100gb data which I share with 2 family members whose lines are on my account.  The two family members only have about 1.5gb of data and rely on me to share mine every month.  I have just checked to se...

AirPods with 24 month Apple Music - I can't add the Apple Music pass?

Approximately a week ago, I've added AirPods to my EE account in a 24 month deal and the 24 month bundle was the deal clincher for me. Unfortunately I received no activation the Apple Music with my package or via text/email. When I spoke to EE they a...

EE Android PAYG mobile phone stopped receiving SMS messages

13th May 2025: My EE PAYG mobile suddenly stopped receiving SMS messages, so I phoned CS. The mobile can send texts and make/receive calls, but not receive texts. After some troubleshooting, CS said it was a known, technical issue which started on th...

Special Svce on my mnthly account

My telephone account shows calls to "Special Svce"  What is this?

I added a £10 pack but it wasn't added to the number leaving me with no credit

Xbox game pass ultimate

I get game pass ultimate with my package. I haven’t received a code and when I try to activate it it just keeps refreshing. Can anyone help?

Acer nitro v15 gaming laptop

Any idea on the Acer nitro v15 gaming laptop? Is it coming back in stock and do you know when roughly?