SIM Cards for PAYG phones bought elsewhere

Alcatel1S · ‎08-10-2020

I want to change my old "brick" mobile for a smart phone model which EE does not sell. I want to keep EE as my mobile network and keep the same number. Do I just buy a PAYG Sim card from EE and stick it in the phone?

If not, how do I do this?

Schockwave · ‎08-10-2020

Hello @Alcatel1S ,

Welcome to the community,

You can get the phone elsewhere and just use the SIM card you already have from EE and put it in your new phone. I take it you are already on pay as you go? If the SIM card is not the right size and you need a replacement you can request it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎08-10-2020

Hello @Alcatel1S ,

Welcome to the community,

You can get the phone elsewhere and just use the SIM card you already have from EE and put it in your new phone. I take it you are already on pay as you go? If the SIM card is not the right size and you need a replacement you can request it.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Alcatel1S · ‎08-10-2020

Great many thanks.

Just what I was hoping.

Schockwave · ‎08-10-2020

@Alcatel1S , you are welcome, glad I was able to help.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

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SIM Cards for PAYG phones bought elsewhere