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S21 order and trade in!

Lemonlemongo
Contributor
Contributor

‎12-09-2021 04:30 PM - edited ‎12-09-2021 04:34 PM

I ordered the S21 (128GB, violet) on the 3rd of September with an agreement to trade in my S20. The date I have to return the S20 by September 25th, otherwise they'll add £150 to my bill.

 

However I've not received any idea of when my new phone will arrive.

 

What do I do now?

0 Helpful
4 REPLIES 4
Chris_B
EE Community Star
EE Community Star

‎12-09-2021 05:05 PM

@Lemonlemongo  You need to call and speak with customer services about this. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎13-09-2021 08:46 AM - edited ‎13-09-2021 08:47 AM

Hi @Lemonlemongo

 

If you haven't received your phone by 25th, have a chat with our Mobile Care team who'll do their best to make sure no charges go on.

 

You won't have to return your old device until your new one arrives.


Chris

0 Helpful
Lemonlemongo
Contributor
Contributor
In response to Christopher_G

‎13-09-2021 07:19 PM

Hey,

 

When I ordered it I was told it would be with me within a week. What timescale should I be looking at now?

0 Helpful
Christopher_G
EE Community Support Team
In response to Lemonlemongo

‎14-09-2021 07:58 AM

The current estimated guidance for the model you ordered is to expect dispatch within 21 days, @Lemonlemongo.

 

They will be sent out in the order in which they were ordered. DPD will be in touch when it's ready to deliver.

 

Thanks for your patience so far.

 

Chris

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