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S20 ultra order / delivery date

yaziixxx
Contributor
Contributor

‎09-03-2020 07:58 PM

I early upgraded my phone with the preorder of the s20 ultra. 

 

My first question is - because I orderd this over the phone. Where can I find my order details etc? As other than phone confirmation I have had nothing?

 

Also when agreed. They firstly said I'd recieve it earlier than the release date. The 8th/9th in which I didnt. 

I phoned up today to ask when the delivery date would be to which I got told... we cannot give you the answer as the screens does not give us this information, all we can tell you is that the confirmation has been sent over to the warehouse. 

 

0 Helpful
5 REPLIES 5
BrendonH
Community Hero
Community Hero

‎09-03-2020 08:05 PM

The deal is 3 days before launch date which is 10th.

 

But if you havent receive a dpd text by now I doubt itll come tomorrow.

 

When did you order?


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
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0 Helpful
yaziixxx
Contributor
Contributor
In response to BrendonH

‎09-03-2020 08:08 PM

I'm not actually sure of the exact date as I have no written confirmation or anything as was done over the phone.

Is there anyway of finding my order number.

And that's what the girl said on the phone.. she doubts itll be tomorrow as it hasn't been "picked" yet by the warehouse 

0 Helpful
Katie_B
EE Community Support Team
In response to yaziixxx

‎10-03-2020 09:06 AM

Good Morning @yaziixxx. 

 

If you have not got your order number to track the progress of your order, please give us a call and a member of our customer care team will be happy to provide this. 

 

Katie 🙂

0 Helpful
Pritstick86
Established Contributor
Established Contributor
In response to yaziixxx

‎10-03-2020 10:06 AM

Really annoyed. I originally called to see what deals they had and the woman gave me a deal where I didn't have to pay the upfront cost of the phone. So I called back on the 28th Feb (2 days later) which was payday to process the order. I was then told that I had to pay the £30 upfront cost even tho I was told it was free. I couldn't afford this this plus the £100 early upgrade fee but the woman I was jow speaking to said if I did it there and then she would add the £30 to my bill and id get the phone today 10th (3 days early) just called EE and the gent may as well have said that this was total BS. So bloody annoyed! Clearly can see I'm not the only one this is happening to 😥

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d69wilson
Investigator
Investigator

‎10-03-2020 11:46 AM

I was given no info and mines just been delivered 

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