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S20 back orders

Wibby13
Contributor
Contributor

‎22-09-2021 11:19 AM

Hi there. I was wondering if anyone could tell me how long I'm likely to wait for my phone that was ordered yesterday? It's showing as on back order with no date shown. 

 

Thanks

 

Neil 

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎22-09-2021 01:45 PM

Hi @Wibby13

 

Which phone did you choose? Please include memory size and colour. 

 

Thanks 🙂

 

Chris

0 Helpful
Wibby13
Contributor
Contributor
In response to Christopher_G

‎22-09-2021 02:13 PM

Hi Chris. It was the S20 128gb in white. 

 

 

Thanks

 

Neil 

0 Helpful
Christopher_G
EE Community Support Team
In response to Wibby13

‎22-09-2021 02:22 PM

Definitely the Galaxy S20 and not the Galaxy S21, @Wibby13?

 

The only Samsung Galaxy S20 I can see that we stock is the S20 FE.


Chris

0 Helpful
Wibby13
Contributor
Contributor
In response to Christopher_G

‎22-09-2021 02:26 PM

Hi Chris.

 

Yes you're right. It's the S21. 

 

Thanks

 

Neil

0 Helpful
Christopher_G
EE Community Support Team
In response to Wibby13

‎22-09-2021 02:40 PM

OK thanks, @Wibby13. 🙂

 

The current guidance for that model is to expect dispatch within 14 days. We send them out on a first come, first served basis though. So we'll send them out in the order in which they were placed, as we receive more stock from the manufacturer.

 

Thanks for your patience so far.


Chris

0 Helpful