Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

Can't Top Up

MK_SN
Investigator
Investigator

‎22-09-2021 01:19 PM

My EE App (Android phone) doesn't work. It won't log in. It's been like this for months.

I would really appreciate a more professional and technical message with a fault code rather than "sorry we're having a little difficulty right now"

 

My EE mobile website doesn't work, when I try to top up the payment step won't proceed, says "additional authorization required by payer" (this is a transferwise account, works on desktop site)

 

PAYG top-up is the very basic operation, how come this major operator can't provide a properly working service, really puzzles me..

3 REPLIES 3
XRaySpeX
Grand Master
Grand Master

‎22-09-2021 02:22 PM

@MK_SN : Try using Fast Top Up online with a UK bank card.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
MK_SN
Investigator
Investigator
In response to XRaySpeX

‎22-09-2021 02:37 PM

Fast top up link doesn't work. Same problem "payer authorization "

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to MK_SN

‎22-09-2021 02:44 PM - edited ‎22-09-2021 02:46 PM

I should imagine TransferWise is not considered a proper bank a/c or card OR it's TransferWise that demands the authorisation, not EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful