I've heard theres a delay in the dispatching of the s10+ ceramic phone but no date has been given, if anyone knows a date it would be great? My main concern if there's a long delay then those who have ordered are likely to miss the cut off date for the wireless buds offer can anyone offer advice or who to speak to.
@Willybob15 Until EE receives these devices from Samsung to send out then there is nothing EE can do. And I believe you claim these headphones from Samsung.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Totally agree but to have no correspondence from ee since placing my order to apologise for the delay is not acceptable. Also regarding the ear buds offer yes it is done through samsung but if you dont get the phone by the 4th April you lose the offer as you need the phone to apply for them!
Ok sure but I'm sure there are alot of people on here who pre ordered who are still waiting for the phones not on EE have not even been in contact with me with regards to a delay or anything of the sort unacceptable
I ordered on the 6th March, called 150 on monday to see what the heck was going on, as EE did not advise of any delays. Requested that My early upgrade fee be refunded as by the time I receive my phone it would of over lapped the upgrade date.
Transferred to another call handler, who cancelled my order before I even had a chance to say hello.
So technically my order was placed on Monday just, right at the back of the air. Fumming!!!
Can I just add that a pre order is not in anyway means you’ll get the device on launch day. EE can.only send out what Samsung gives them and EE doesn’t know what model type they get until they get them, so EE can not give you an exact date when you’ll get it as EE don’t know when your model type will come in that can be allocated to you. Not being informed about when you’ll get it is nothing to get concerned about it just because EE can not actually give you a date because of what I’ve put above. Your basically what to know how long a piece of string is.
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Cheers @Chris_B, thanks for helping me understand what a pre-order is. I am 33 years of age and this is the first product i have ever pre ordered. Your message was really helpful!!!
@Chris_B what happened to consumer transparency? If I'm spending my own money on product, I am well within my rights to ask questions in regards to delivery dates! Especially when we have not been communicated up front at the order stage. Why do you think they are compensating customers with £20.
