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Rubbish service

sickofee2
Visitor

‎11-12-2020 05:16 PM

Just trying to find out where my order is and the website can't tell me 'at the moment'? Is the automated system busy!!!!!!!!!!!!!!!!

Tried calling - no one available

Tried chat - not available

 

Wonder if i should say the same when they ask for payment!

 

Come on EE, do much better. Ordered my upgrade on the 10 days ago and nothing arrived or notified since. And don't blame COVID!

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎11-12-2020 05:47 PM

@sickofee2  what device are you wanting for ?  If it’s the iPhone 12 you’ll have to be patient as there is a backlog of orders as Apple can not keep up with demand.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Christopher_G
EE Community Support Team

‎12-12-2020 07:48 AM

Hi @sickofee2

 

Welcome to the community.

 

Sorry to hear that you couldn't get through over the phone. Which phone did you order? Please include the colour and memory size where applicable. I'll check our stock levels.


Chris

0 Helpful