Reset password link not sending

Sn0wman1
Contributor
Contributor

‎02-08-2021 10:27 AM

Hi been trying to reset password for ee perks for days now, says link has been sent but I never receive it. I have also talked to 2 operatives on the phone who both said they where going to get back to me but haven't. Hope you can help! 

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3 REPLIES 3
Christopher_B
EE Employee

‎02-08-2021 12:30 PM

Hi @Sn0wman1

 

Welcome to the EE Community

 

I hope you're well and and having a nice day, other than this issue of course.

 

I'm so sorry nobody has gotten back to you about this yet.

 

Can I please just check that you've been able to make sure the email hasn't slipped into your junk or anything like that?

 

Thanks 

 

Chris 

 

 

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Sn0wman1
Contributor
Contributor
In response to Christopher_B

‎02-08-2021 03:05 PM

Yeh, not heard anything. It's defo not in junk.. Must have tried about 10 times. Nothing arrives. 

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Christopher_B
EE Employee
In response to Sn0wman1

‎02-08-2021 03:46 PM

Hi @Sn0wman1

 

I've sent you a private message about this.

 

Could you take a look when you get the chance.

 

Thanks 

 

Chris

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