Replacement sim not connecting to network

[Andrewsarek]

I received a replacement sim as I lost my phone. I installed it but the is no network connection.

[Schockwave]

Hello @Andrewsarek ,

Welcome to the community,

You will need to activate your replacement SIM card here:

https://myaccount.ee.co.uk/app/activate-sim

[Andrewsarek]

Thanks Shockwave for the reply. When I follow your link there are three choices; to activate the SIM I need my old phone which is lost. If I choose the lost or stolen option it says that soon should already be activated. I still can't connect to a network

Sent from Yahoo Mail on Android

[Leanne_T]

Hi @Andrewsarek

Thanks for coming to the community.

Where did you get the replacement SIM card from?

Also, are you using an EE phone?

Thanks 🙂

Leanne.

[Andrewsarek]

Hi Leanne. The phone is an EE phone and the SIM came from EE.
Sent from Yahoo Mail on Android

[Leanne_T · Accepted solution]

Hi @Andrewsarek 

Thanks for the quick reply 🙂

If you get in touch with our Mobile Care team, they can get the SIM card registered for you.

Let me know how you get on 🙂

Leanne.