Replacement SIM how long do I need to wait?
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24-09-2021 06:40 PM - edited 24-09-2021 06:42 PM
My PAYG sim card stopped working so I ordered a new one online on Monday evening, it says it takes two working days but it's been 4 working days now. How long does this usually take? Should I have received a dispatch email?
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24-09-2021 07:26 PM
Hi there @sarah1234
Thanks for coming to the community.
SIM Orders can take 2-5 working days to arrive and are delivered by Royal Mail.
I hope this arrives soon for you.
Leanne.
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28-09-2021 11:42 AM
I've waited 6 working days now, but I've still not received my new SIM card.
I checked my balance and it has definitely taken the 1.50 charge off my balance. I got an email when I ordered it but am I meant to have also received a dispatch email? How am I meant to know if it's even on its way? I've been without a phone for 8 days now
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28-09-2021 12:32 PM
Hi @sarah1234.
Do you have another phone you can use to give us a call?
If you don't receive this in the post either today or tomorrow, we may need to ask someone to check your account and see what is happening with your order.
Jon
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29-09-2021 01:29 PM
For anyone else with a similar problem, I phoned and was told that the SIM hadn't even been sent yet. Even though I was charged £1.50 and got a confirmation email, apparently something went wrong on the website.
So now I need to wait for another 2 working days for another SIM.
So don't bother using the online replacement SIM service on the website, it does not work, you'd be quicker phoning.
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29-09-2021 01:37 PM
Hi @sarah1234.
I'm sorry to hear that this happened.
Thanks for coming back to let us know that you got another one sent.
Jon
