Repair tracking

EB3093
Visitor

‎05-09-2020 02:48 PM

Hi all,

 

So basically I sent my phone off for repairs with DPD on 3rd September; I wasn't expecting a courier so soon as the emails went to my junk inbox (which is strange as other EE mail goes to main inbox) and didn't take any photos of the phone or print out the repair receipt. Anyway, the repair tracker is still saying "awaiting device" which makes me wonder where on Earth my phone actually is?! Does anybody know how long it takes to get your phone back after repairs? It's a Google Pixel 3a.

 

Thanks in advance for any help!

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎05-09-2020 04:18 PM

Hi @EB3093 

 

It's probably still waiting to be looked at. I'm sure the repairers are working with reduced capacity like most companies.

 

If you are unsure call them or EE Monday. 

 

Thanks



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