Forum Posts

Show us your festive pets!

It's been a strange year for everyone this year and I've been really glad to have my little furry friend through it all.    I'd love to see everyone's little companions!    It doesn't have to be a festive picture, the more the merrier.    Here is Odi...

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Sorcha by Former EE Community Manager
  • 2648 Views
  • 9 replies
  • 15 Helpful

Food Glorious Food!

Hi Everyone.   I’m not going to, lie I adore looking at food pictures and reading peoples recipe's and trying to recreate these at home.   I’ve just got a slow cooker (yes, I am way behind the times) but I love it and I’m starting to try new things k...

Leanne_T by EE Community Support Team
  • 15518 Views
  • 51 replies
  • 65 Helpful

New phone

I have recently upgraded my phone (Wednesday) and was told I would receive an email from EE which I have confirming the order. I was then told I would hear from DPD to tell me when my new phone will be delivered. I havent heard anything since then so...

Order Confimation not recieved for Gift??

I haven't received an email confirmation for my new Samsung Galaxy S20 Ultra however I require it as I pre ordered the device so I can claim the Galaxy Buds Live and I require a confimation email to claim the Buds. The EE live chat page isn't appeari...

Phone plan with EE

Hi. I'm am a few days from migrating to the UK. I want to know what the procedure/ requirements to get a cellphone on contract with EE. Seeing that I won't have immediate credit rating, would it make a difference if I pay upfront atleast 1/2 the amou...

Masquito by Visitor
  • 604 Views
  • 2 replies
  • 1 Helpful

Resolved! Advantages for data sim over phone sim?

I have a Netgear 4G LTE modem, using a sim card for when wired broadband is unavailable.Presumably either a phone or data sim would work, but the phone ones offer much greater data allowances for a similar price. Are there any advantages of using a d...

Trevor_S by Investigator
  • 1856 Views
  • 7 replies
  • 2 Helpful

Upcoming payment

Hi, My plan is 33.85 pounds per month.Last month (24th August) I paid 50.11 pounds because I used long text message. This month (September) I have not use long text message and I will not. However, when I checked my account (HSBC) today, my upcoming ...

jiyeonyun by Investigator
  • 702 Views
  • 2 replies
  • 2 Helpful

Where is my order?

I ordered a phone on 27th August and have an order number. I have not had any communication to tell me that my phone is either on the way or has been delayed.How can I find out where it is? I have tried  to track my order but it says can't help at th...

Elbell77 by Visitor
  • 434 Views
  • 1 replies
  • 1 Helpful

Insurance

Hi, i took out the full cover with my iPhone 11 and understand that means I get a new screen protector if mine is broken (which it is!). Anyone know how I can get a new one sent without having to call and request, is there a way to do it via the app?...

finish the contract

Himy contract will finish 14th Oct 2020.I wonder that I have to call the customer center to finish the contract in advance or it will finish automatically. If I have to call the customer center not to extend my contract, until when I have to call? Th...

jiyeonyun by Investigator
  • 619 Views
  • 1 replies
  • 1 Helpful

Repair tracking

Hi all, So basically I sent my phone off for repairs with DPD on 3rd September; I wasn't expecting a courier so soon as the emails went to my junk inbox (which is strange as other EE mail goes to main inbox) and didn't take any photos of the phone or...

EB3093 by Visitor
  • 3724 Views
  • 1 replies
  • 0 Helpful